How to sell products on WhatsApp

Most small businesses already sell on WhatsApp — through photos in chats, status updates and forwarded price lists. The problem is not demand; it is that orders get lost between messages.

Start with a catalogue customers can browse on their own: clear photos, a price, and whether the item is in stock. A store link in your WhatsApp profile and status means people see everything without asking “price?” for each photo.

Next, let customers build their order themselves. A cart that sends one tidy message — items, quantities, address and total — saves both sides from back-and-forth and mistakes.

Finally, keep a record. When every order has a reference number and a status, you can see what is pending, what is ready and what has been delivered, even on a busy day.